Accounts Receivable Specialist at LeadVenture

Full time @Jobvite Jobs posted 9 months ago

Job Description


Accounts Receivable Specialist

Accounting and Finance Remote, United States


Position at LeadVenture

We are looking for a self-driven and competent Accounts Receivable/ Collection Specialist to join our team! As a Collection Specialist at our company, your main responsibility will be to contact clients and collect missed or outstanding payments and negotiate contract settlements.

Duties and Responsibilities

  • Monitor portfolio of accounts daily
  • Identify outstanding account receivables.
  • Investigate historical data for debts and bills.
  • Take actions to encourage timely payments.
  • Process payments, credits, and refunds
  • Research and respond to customer inquiries regarding billing related issues.
  • Reconciling accounts for billing and cash application
  • Resolve customer credit issues.
  • Contact customers (Via phone and email) with overdue balances and collect payment.
  • Negotiate payment plans, within approved guidelines.
  • Update account status records and keep up to date accurate notes on customer records.
  • Prepare and present reports on collection activities and progress.
  • Contact customers with declined credit cards
  • Respond to ACH Chargebacks withing allotted time from the bank.
  • Answer incoming phone calls and respond to voicemails in a timely manner.
  • Respond to internal requests.
  • Manage email inboxes daily. (Personal and group email inboxes)
  • Help customers navigate through the cancellation process to settle their contract balance.
  • Reviewing accounts that have filed for bankruptcy.
  • Working with a 3rd party collections agency and submitting delinquent accounts
  • Escalate issues which need additional review.
  • Other projects and tasks as assigned.

You’ll thrive in this role if you have:

  • At least 2-3 years’ experience in Collections and Accounts Receivable.
  • Skilled in Microsoft Office suite (Word, Excel, PowerPoint, etc.).
  • Exceptional attention to detail and problem-solving skills.
  • Exceptional integrity, honesty, and trustworthiness.
  • Excellent ability to successfully interface with clients and handle multiple priorities concurrently.
  • Able to work in a fast-paced, continuously evolving environment.
  • Critical thinking skills
  • Self-motivated.
  • High capacity to learn and adapt.

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