Lead Solutions Engineer

Full time @lever jobs posted 10 months ago

Job Description

StreamNative enables organizations to build the next generation of messaging and event streaming applications. Leveraging Apache Pulsar and Bookkeeper, we optimize for scalability and resiliency while reducing the overhead management and complexity required by incumbent technologies. We do this by offering Pulsar and StreamNative’s ‘products as a service.’ StreamNative is building a world-class team that is passionate about building amazing products and committed to customer success.
As a Lead Solutions Engineer, you will help team efforts to retain business and service existing accounts by contributing key technical and product expertise. The Solutions Engineer will influence pre-sales strategy and be responsible for configuring and implementing client data flows. You will become an expert in varying requirements and use cases across our broad portfolio of customers and develop the skills to apply StreamNative technology to meet client objectives best. Technical expertise is a must to explain details and answer questions simply, to architect a solution. In this client-facing role, you will also work closely with the Product Management and Engineering teams to create solutions and enhance the product based on customer feedback and market demand. The Solutions Engineer must be confident in articulating technology and product positioning to business and technical audiences while establishing and maintaining strong customer relationships.
We are looking for a successful candidate to take on a player/coach role in our Solutions Engineering department. Initially, you will onboard as an individual contributor working directly for the Head of Customer Experience. You will take a full customer workload supporting our existing customer base in North America, before transitioning into a player/coach role leading our Global Solutions Engineering organization as our customer base grows.

What You’ll be Doing

    • Act as a technical product expert during client meetings to explain core StreamNative technology and its value
    • Act as technical point of contact for follow-up questions, integration and pilot setup, and provide documentation.
    • Manage client data ingestion process for pilots and tests
    • Escalate, track and solve client implementation issues
    • Access internal systems and tools to fulfill requests for data and analysis
    • Act as a technical resource in support of ongoing business development initiatives
    • Document and report internally relevant marketplace learnings and client requests to inform future product development
    • Gather technical and business needs and requirements from clients and work closely with the product team to architect solutions
    • Configure client solutions and work with relevant product and engineering teams to develop custom solutions within the overall product development framework whenever necessary
    • Create reports and presentations to convey StreamNative value to prospects and clients
    • Maintain strong, active relationships with key client stakeholders
    • Assist in creating, organizing, and disseminating information both internally and externally

About You

    • Self-starter with a strong work ethic who thrives in an environment that is fast-paced, demanding, fun and entrepreneurial
    • Strong technical and analytical skills with experience in the data streaming, analytics, or event/messaging space
    • Strong consultative skills, personable, charismatic
    • Ability to prioritize and handle multiple accounts simultaneously
    • Excellent communication skills and strong presentation skills
    • Ability to ask key questions to scope projects, qualify/disqualify opportunities, gather detailed product requirements, etc.
    • Ability to create PowerPoint presentations and reports
    • Experience demoing platforms and data streaming services
    • 7+ years of relevant experience in Solutions Engineering for complex SaaS or B2B technologies
    • 5+ years of experience with public cloud providers including but not limited to AWS, Azure, GCP, etc. as well as interfacing with them programmatically through APIs.
    • 5+ years of relevant experience with container technologies such as Docker and Kubernetes
    • Previous team leadership or management experience
$130,000 – $220,000 a year
The actual base pay and total compensation package are dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. The base pay range is subject to change and may be modified in the future.
We are proud of the team we’re building. We’re committed to equal opportunity employment — and beyond. We believe diverse experiences and perspectives build a stronger team and a better product. We welcome fresh perspectives and challenge our own assumptions to make StreamNative better. The more inclusive we are as a company, the better we can serve our customers.

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