Partner Account Manager- Healthcare Sales

Full time @lever jobs posted 11 months ago

Job Description

Established in 2018, Luna has swiftly emerged as the nation’s leading and fastest-growing physical therapy company. Our extensive and continuously expanding network of physical therapists harness Luna’s cutting-edge technology everyday to deliver personalized at-home care. This innovative approach has consistently demonstrated improved convenience, accessibility, safety, and adherence for patients. Luna takes pride in partnering with esteemed healthcare providers such as Emory Health, Scripps Health, UCLA Health, and Intermountain Healthcare, solidifying our commitment to exceptional healthcare delivery.
Must be based in the New York Area!
Luna ( is a technology-based healthcare company that delivers on-demand physical therapy to patients through a vast network of therapists. Now, patients have greater access to care, and therapists have the autonomy and flexibility they need to manage their careers and thrive in their own practice. Luna is experiencing an exciting time of growth. We’re looking for enthusiastic, goal-driven new team members who are eager to work in a fast-paced environment, take initiative, and drive growth.
As the Partner Account Manager at Luna, you will:
● Be responsible for partnership growth within the assigned regions covering New York, CT Boston, 70% of time in NYC. Forecast and track monthly and quarterly goals.
● Collaborate and communicate effectively with Luna Partner Success to launch new partnerships and execute partner implementation activities.
● Develop relationships with physicians, case managers, and staff to assist in the launch and growth of partnerships. The Regional PAM will take a proactive approach to build programs and initiatives that drive value and achieve referral goals.
● Work closely with the account champion, leadership team, and staff at partner accounts to ensure satisfaction with services. Escalate and facilitate the resolution of issues with internal and external teams.
● Conduct regular business reviews with executives, clinical service line leaders, and key physicians to review performance and areas of opportunity.● Work closely with PRM partner to ensure physician referrals are prioritized and followed up on regularly.
● Encourage physicians and their team to refer patients to Luna by creating trust and belief in the
Luna model, and providing excellent customer service.
● Create regional programs to achieve partner objectives. This might include assisting internal teams with therapist recruitment events and creating physician opportunities to educate the patient and PT community on the value of physical therapy and Luna.
● Schedule and perform virtual and in-person briefings with physician teams.
● Analyze regional data and innovate new processes to increase patient volume.
● Maintain CRM data in an orderly, comprehensive way to remain organized and knowledgeable of all working relationships and necessary follow-up communications.
● Collaborate effectively and openly with Luna employees, specifically the internal key stakeholders partnered with you, and contribute respectfully, professionally, and kindly to the
Luna team.
● Attend regional conferences as needed.
● Meet or exceed monthly productivity and results-based goals.
Salary: $90k-$105k per year plus variable bonus
Benefits: 401(k) Dental insurance, Health insurance, Paid time off, Vision insurance
Experience level:10 years
Schedule: Monday to Friday
Supplemental pay types: Bonus pay

    • Must be based in New York.
    • Minimum 10+ years of healthcare sales/account management experience, including sales, project management, strategic planning, and implementation of broad initiatives.
    • Valid Driver’s License
    • Minimum level of Education- Bachelor’s degree
    • Referral Service Business Development: 3 years (Required)
    • Able to travel within the assigned region as customer needs dictate. Expected 50% of the time.
    • Ability to use G Suite, CRM (preferably HubSpot)
    • Excellent presentation, organizational, interpersonal, and communication skills.
    • Must provide their own vehicle, however, mileage reimbursement will be covered.
    • Positive, competitive, self-starter with an ability to manage a high-growth territory.
    • Physical Therapy Business Development: 3 years (Preferred)
    • Work Location: On the road
$90 – $105 a year
Plus variable uncapped bonus
Company Values
Care Exceptionally 
The success of our patients, therapists, physicians, and team members is critical.
Be Incredibly Relentless 
Changing healthcare is hard. It takes daily refocusing to advance our cause. Be ambitious and think big.
Make an Impact
Take ownership. Act with commitment and dedication. Work smart. Be self-directing and decisive. Speed matters. Use data when possible but trust your instincts. Get stuff done. The details matter.
Become 1% Better, Every Day
Constantly seeks opportunities to improve. Practice blameless problem-solving. Have a growth mindset.

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