Help Scout

Tarauli Aug 15, 2026 1 min read

Company Name: Help Scout
Headquarters: Boston, Massachusetts, United States
Founded In: 2011
Company Type: Private / Privately Held
Company Size: 51–200 employees
Official Email: Not publicly listed
Official Website: https://www.helpscout.com
Official Phone: Not publicly listed
Industry: Technology, Information and Internet / Customer Support Software
Company Categories: Customer Support Software, Help Desk, Customer Experience, SaaS
Remote Policy: Remote-First

About Company:
Help Scout is a customer support platform designed to help growing businesses deliver better customer experiences across email, live chat, knowledge bases, and other support channels. Founded in 2011 and headquartered in Boston, the company serves more than 12,000 businesses across 140+ countries. Its product combines shared inboxes, customer management, reporting, integrations, and AI-powered support capabilities, making Help Scout an attractive workplace for professionals interested in SaaS, customer experience, product development, and remote-first work.

Tech Stack: Not publicly listed